Refund Policy

invoices.mt does not issue refunds except where we are legally required to, or under the limited 14-day guarantee set out below. Paid plans renew automatically, and you can cancel your subscription yourself at any time inside the app. It is your responsibility to cancel before your renewal date if you do not wish to continue. Nothing in this policy removes any mandatory rights you may have as a consumer under Maltese or EU law.

1. Our position on refunds

Other than the 14-day guarantee below, and anything the law requires of us, payments to invoices.mt are non-refundable. We do not refund for a change of mind, for features you did not use, or for time remaining in a period you have already paid for. Subscriptions renew automatically until you cancel them, and cancelling is something you do yourself in the app.

2. Cancelling your subscription

You can cancel at any time from Plan & billing in the app. Cancelling stops the next renewal. Your plan stays active until the end of the period you have already paid for, and we do not pro-rate or refund the unused remainder. We will not cancel a subscription on your behalf, so please cancel yourself as soon as you decide to stop.

3. Renewals are non-refundable

Paid plans (monthly or yearly) renew automatically on your renewal date using your payment method on file. It is your responsibility to cancel before that date. If you do not cancel and a renewal payment is taken, that payment is non-refundable and we reserve the right to retain it in full. We recommend cancelling as soon as you know you no longer need the plan, rather than waiting until close to renewal.

4. The 14-day guarantee (first payment only)

When you first upgrade from Free to a paid plan, you may request a full refund of that first payment within 14 days of the charge. This applies once, to your first paid subscription only. It does not apply to renewals, to later upgrades or downgrades, or to additional seats.

5. Online-payment application fees

When your client pays one of your invoices online, we charge an application fee (2% on the Free plan, 0.5% on paid plans). This fee is earned the moment the payment succeeds and is non-refundable.

If you choose to refund a payment to your own customer, you do that as the merchant of record from your own Stripe account. Our application fee on that payment is not returned to you and remains payable by you. Any dispute, chargeback or disagreement between you and your customer is a matter between you and them: it does not affect, reverse or refund our application fee. Stripe's own processing fees are set and handled by Stripe under your Stripe agreement.

6. Team seats

Additional Business-plan seats (EUR 8 per seat per month, or the annual equivalent) are billed and pro-rated automatically as you add or remove members. Seat charges follow the rules above and are not separately refundable.

7. Genuine billing errors

This policy is about refunds, not about our mistakes. If we have genuinely charged you in error, charged you twice for the same period, or charged you after you had already cancelled correctly, contact us and we will investigate and put it right, including refunding the incorrect amount. This covers our errors only, not a change of mind.

8. Chargebacks

If you have a concern about a charge, contact us first so we can resolve it quickly. Raising a chargeback or payment dispute with your bank instead of contacting us may lead to your account being suspended while the dispute is handled.

9. Your statutory rights

Nothing in this policy removes or limits any mandatory rights you have under Maltese or EU consumer law. Where the law requires us to provide a refund, we will. The terms above apply to the extent the law allows.

10. How to request a refund

Refunds are issued only for the 14-day guarantee, for genuine billing errors, or where the law requires it. If one of those applies, email support@invoices.mt from the email address on your account, with the subject "Refund request" and a short note about the charge. Approved refunds are returned to your original payment method, usually within 5 to 10 business days depending on your bank or card issuer.

11. Changes to this policy

We may update this policy from time to time. The version in force is the one published here on the date of your payment.

12. Contact

Questions about a refund or your billing: support@invoices.mt. Sales enquiries: sales@invoices.mt.